Frequently Asked Questions About Ahead
Have questions? Here you'll find answers from us.
Life is expensive. We feel you - we also have bills to pay. Everyone who supports us financially helps us make this product better and the world calmer, kinder, and happier. Per month, a subscription is cheaper than: Self-help books no one reads; Overpriced therapy or coaching; and Punching bags. Basically - it’s the price of a cup of coffee per week!
For purchases made via Apple App Store:
As the developer of the app we have no access to any payments or purchases made through the Apple App Store via Apple Pay and hence are unable to process any refunds or make amendments to your purchase after the conversion.
Apple requires all subscriptions to be cancelled 24h ahead of conversion according to their terms & conditions. We have no influence on this process.
We are notifying you via email about your upcoming trial 48h ahead of conversion to avoid any misunderstanding.
For purchases made via www.ahead-app.com:
Please see our Terms of Service here: https://ahead-app.com/terms-of-service
Getting better at managing emotions has a huge impact on your life - more than learning any other skill: It allows you to become the person you want to be. To be more connected, successful, and happy. To be a better partner, friend, colleague, and parent. It’s cheaper than therapy (price of a cup of coffee a week) and works better than binging self-help content!
We can learn to better manage our emotions. Why wait until we’re 90 to be in charge of our emotions? When we can learn it in just weeks! The hundreds of thousands of happy, relaxed Ahead users are proof of that. Our approach is all about overcoming our brains’ unhelpful thought patterns - by spotting them early (before it’s too late) and using simple techniques to stop reacting to these thoughts.
We are a bunch of geeks with backgrounds in psychology, behavioral science, product design, and coding. And we’re on a mission: Make tools for the mind to advance humankind! (Because we’re also just humans who struggle with their emotions.) Be part of science in the making: Ahead isn’t perfect (either). But together with our users, we’re making something that helps us all get along with our emotions. We promise to only give you science-proven advice, never reveal your secrets, and always act in your favor. Greetings from Kai, John, Duncan, Sarah, Mantas, Kristers, Hannah and Shervin!
We’ve made Ahead practical, fun, and easy to use, while ensuring that it includes science-backed tools and activities you can rely on. Whether you’re a teen aiming to be more productive in school, or a parent seeking to be a bit calmer for your children or partner, Ahead is perfect for whatever you want to work on. We offer journeys that cover everything from anger and anxiety to positivity and procrastination. The possibilities for your self-improvement journey are endless!
First, you’ll dive into our activities, designed to help you recognize and understand the science behind your unhealthy thought patterns. Next, you’ll put your newfound knowledge to the test by applying it in real life using any of our 100+ science-backed techniques. As you complete activities, you’ll have the opportunity to level up through our journey chapters until you reach mastery. Each time you have a bad moment, use our reflection tool to reflect on why it might’ve happened, then save it to check-back how you’ve progressed overtime. Plus, we offer daily check-in quizzes each time you log in, along with reminders to keep you on track with your journey!
Depending on whether you signed-up for a trial for Ahead through the Apple App Store or via www.ahead-app.com there are 2 ways.
Please remember that all Apple trials need to be cancelled 24h before the trial period ends!
Via Apple App Store
- Open the Settings app.
- Tap your name.
- Tap Subscriptions.
- Tap the subscription.
- Tap Cancel Subscription. You may need to scroll down to find the Cancel Subscription button.
- After you entered a trial you have been sent an email titled "Your Ahead Subscription"
- This email has been sent to the email address you used during sign-up (please check SPAM)
- Tap the "Manage subscription" button in this email to cancel your subscription in your Stripe account
If you have completed every single activity on a journey, congratulations!
You'll see an option to "Review this journey" at the bottom of the last last level of the journey. Once you click this it will enable you to review all the activities again, saving your new progress in gold 🌟.
If you signed up for Ahead using Apple, your account might be linked to a Private Relay email generated by Apple’s hidden email feature.
This email is encrypted and usually looks something like this: rgbdk2254@privaterelay.appleid.com. If you’re unsure which email you used, follow these steps to find it:
On an iPhone or iPad:
- Go to Settings and tap your name at the top.
- Select Password & Security.
- Tap Sign in with Apple or Apps Using Apple ID.
- Locate Ahead in the list.
- You’ll find the email under “This App Received.”
On a computer:
- Log in to appleid.apple.com.
- Click on the Sign in & Security section.
- Choose Sign in with Apple.
- Find Ahead in the list and check the “Hide My Email” section for the relay email.
Apple Family Sharing lets you share eligible subscriptions, like your Ahead subscription, with up to five family members. Here’s how to set it up:
If you have already enabled the Family Subscription as part of your Ahead subscription you can skip to step B.
A. Enable Family Sharing in Ahead
Navigate to >Profile >Settings >Manage Subscription
Make sure you have selected "Family Sharing"
B. Set-Up Family Sharing in Apple Settings
Open the Settings app on your iPhone or iPad.
Tap your name at the top to access your Apple ID settings.
Select Family Sharing and tap Set Up Your Family (if you haven’t already).
Follow the prompts to add family members using their Apple IDs.
C. Next, Share Your Ahead Subscription
Go back to Settings and tap your name.
Tap Subscriptions.
Select Ahead.
Now, you’ll see an option to Share with Family. Toggle this option on.
D. What Family Members Need to Do
Once sharing is enabled, your family members can access the Ahead subscription automatically. They just need to:
Open the Ahead app.
Sign in with their Apple ID that’s part of your Family Sharing group.
No. Ahead is not therapy, and it’s not here to replace a licensed therapist or professional mental health care. Think of us as your emotional companion — someone who’s there for you every day, not just in moments of crisis. We’re like that friend who truly listens, helps you untangle your thoughts, celebrates your wins, and gives you a gentle nudge when you need it. Our role is to support you in building emotional skills, forming healthier habits, and feeling more grounded in your daily life.
We’re here to walk alongside you, to make your mental and emotional well-being a little lighter and brighter — but we’re not a substitute for professional therapy, counseling, or medical treatment.
We use AI to help power your experience, but we know this is still a piece of technology in early stages. We do our best to put strong guardrails in place, guide the conversations, and make sure the experience is safe and supportive. That said, AI isn’t perfect — it can sometimes get things wrong, so we encourage you to use it thoughtfully and cautiously.
If you ever feel at risk of harming yourself or someone else, Ahead is not the right place to get crisis help. Please contact your local helpline immediately, or reach out to us so we can help connect you with support in your country. You matter, and your safety is the most important thing.
